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Operations & Back-office·1–2 weeks·1–2 weeks

SOP & Onboarding Bot

On day 1 the bot greets the new hire, walks them through onboarding tasks, answers questions from the SOPs, nudges the manager when something is overdue. By week 2 they're shipping; the manager spent 4 hours instead of 20.

Time-to-productivity
−40%
Manager hours per onboard
20 h → 4 h
90-day retention
+11 pts
The problem

What this fixes.

  • Onboarding quality predicts 90-day retention

  • Managers can't onboard at scale

  • SOPs go unread

How it works

Three jobs, on rails.

Guide

Day-by-day

Personalised onboarding plan by role and team.

Answer

From SOPs

Grounded answers, no improvisation — citations included.

Nudge

Manager loop

Manager pinged only when intervention is needed.

From signed proposal to live

The path.

01

Map the 30/60/90-day plan per role; turn each milestone into a check-in.

02

Drop the SOP library into the bot for grounded answers.

03

Bot DMs the new joiner on day 1 with the first task, every day with the next one.

04

Manager only gets pinged when a check-in slips or the new joiner flags a blocker.

A real moment

One scenario, one outcome.

The scenario

Day-3 of a new sales rep — they ask 'how do I log a meeting outcome in the CRM?'

The outcome

Bot replies with the 4-step screenshot guide, marks the milestone done, schedules the day-4 task on the rep's calendar. Manager untouched.

Engagement

Scoped on a call.

Delivery

1–2 weeks

Engagement model

Pilot → retainer

Scope confirmed in a 30-minute call. Fixed scope, fixed timeline before you sign. We'll send a one-page proposal within 48 hours.

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