What this fixes.
- —
Real process ≠ documented process
- —
Bottlenecks invisible until customer complains
- —
Automation candidates chosen by gut
Three jobs, on rails.
From real logs
Event data reconstructed end-to-end from your systems.
Bottlenecks
Where queues form, where steps loop, where SLAs slip.
Fix candidates
By revenue impact and ease of automation.
The path.
Pick the one process that matters most: usually order-to-cash, hire-to-onboarded, or lead-to-close.
Pull 3 months of event logs from the systems involved.
Run the discovery pass; walk through the heat-map with the team that runs the process.
Pick the top-3 fixes by ROI; ship them in the next two months.
One scenario, one outcome.
Hire-to-onboarded is meant to take 14 days; it actually takes 31 days median.
The map shows 9 days lost between offer signed and IT provisioning ticket opened. Fix that single handoff, median drops to 19 days in six weeks.
Scoped on a call.
6–8 weeks
Pilot → retainer
Scope confirmed in a 30-minute call. Fixed scope, fixed timeline before you sign. We'll send a one-page proposal within 48 hours.
Book a call →Same category.
Internal Knowledge Bot
A Slack/Teams bot that answers anything from your SOPs, contracts, wikis, Drive and HR policies — with citations.
Document Approval Workflow
Routes contracts, POs, invoices and creative briefs through the right approvers by value, type and team.
Order-to-Cash Intake
From inbound order email → contract → invoice → cash, no human ops in the loop on the standard path.