What this fixes.
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Real process ≠ documented process
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Bottlenecks invisible until customer complains
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Automation candidates chosen by gut
Three jobs, on rails.
From real logs
Event data reconstructed end-to-end from your systems.
Bottlenecks
Where queues form, where steps loop, where SLAs slip.
Fix candidates
By revenue impact and ease of automation.
One scenario, one outcome.
Hire-to-onboarded is meant to take 14 days; it actually takes 31 days median.
The map shows 9 days lost between offer signed and IT provisioning ticket opened. Fix that single handoff, median drops to 19 days in six weeks.
Scoped on a call.
6–8 weeks
Pilot → retainer
Scope confirmed in a 30-minute call. Fixed scope, fixed timeline before you sign. We'll send a one-page proposal within 48 hours.
Book a call →Same category.
Internal Knowledge Bot
A Slack/Teams bot that answers anything from your SOPs, contracts, wikis, Drive and HR policies — with citations.
Document Approval Workflow
Routes contracts, POs, invoices and creative briefs through the right approvers by value, type and team.
Order-to-Cash Intake
From inbound order email → contract → invoice → cash, no human ops in the loop on the standard path.