What this fixes.
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KB articles never get written because no-one has time
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Help centre coverage is months behind product
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Self-service deflection plateaus
Three jobs, on rails.
Recurring issues
Clusters tickets by topic, flags 5+ within a week.
Article ready
From the best solution in-thread, with screenshots.
Direct to KB
Draft → editor → live in your help centre on approval.
One scenario, one outcome.
Last week, 11 customers asked variations of 'how do I migrate from the v1 export?'
Draft is in your editor's queue Monday morning. Published by 11:00. By Friday, 32 customers self-served instead of opening a ticket.
Scoped on a call.
2–3 weeks
Pilot → retainer
Scope confirmed in a 30-minute call. Fixed scope, fixed timeline before you sign. We'll send a one-page proposal within 48 hours.
Book a call →Same category.
Support Tier-1 Bot
A grounded chatbot that closes 40–70% of tickets and escalates the rest with full context.
Ticket Classifier & Router
Reads inbound tickets, sets priority, tags, sentiment — and routes to the right queue without a customer menu.
Agent Copilot
Suggests responses, pulls KB articles and drafts replies in real time inside your helpdesk.