What this fixes.
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KB articles never get written because no-one has time
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Help centre coverage is months behind product
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Self-service deflection plateaus
Three jobs, on rails.
Recurring issues
Clusters tickets by topic, flags 5+ within a week.
Article ready
From the best solution in-thread, with screenshots.
Direct to KB
Draft → editor → live in your help centre on approval.
The path.
Set the recurrence threshold (we default to 5 tickets / 7 days, same topic).
Pick the editor who approves before publish.
Drafts land daily in the editor's queue; one-click publish to the help centre.
Review monthly which articles drove the most deflection, prioritise the next batch.
One scenario, one outcome.
Last week, 11 customers asked variations of 'how do I migrate from the v1 export?'
Draft is in your editor's queue Monday morning. Published by 11:00. By Friday, 32 customers self-served instead of opening a ticket.
Scoped on a call.
2–3 weeks
Pilot → retainer
Scope confirmed in a 30-minute call. Fixed scope, fixed timeline before you sign. We'll send a one-page proposal within 48 hours.
Book a call →Same category.
Support Tier-1 Bot
A grounded chatbot that closes 40–70% of tickets and escalates the rest with full context.
Ticket Classifier & Router
Reads inbound tickets, sets priority, tags, sentiment — and routes to the right queue without a customer menu.
Agent Copilot
Suggests responses, pulls KB articles and drafts replies in real time inside your helpdesk.