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Customer Support·2–6 weeks·2–3 weeks

KB Auto-Generator

Spots issues solved in tickets 5+ times this week, drafts a KB article with the agent's solution, runs it past a human editor, then publishes to your help centre. Coverage stops lagging actual customer questions.

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OUTCOMES
Self-service deflection
+24%
Articles shipped / month
10–30
Coverage gap
Closed in 60 days
PROBLEM
The problem

What this fixes.

  • —

    KB articles never get written because no-one has time

  • —

    Help centre coverage is months behind product

  • —

    Self-service deflection plateaus

CAPABILITIES
How it works

Three jobs, on rails.

Detect

Recurring issues

Clusters tickets by topic, flags 5+ within a week.

Draft

Article ready

From the best solution in-thread, with screenshots.

Publish

Direct to KB

Draft → editor → live in your help centre on approval.

EXAMPLE
A real moment

One scenario, one outcome.

The scenario

Last week, 11 customers asked variations of 'how do I migrate from the v1 export?'

The outcome

Draft is in your editor's queue Monday morning. Published by 11:00. By Friday, 32 customers self-served instead of opening a ticket.

Engagement

Scoped on a call.

Delivery

2–3 weeks

Engagement model

Pilot → retainer

Scope confirmed in a 30-minute call. Fixed scope, fixed timeline before you sign. We'll send a one-page proposal within 48 hours.

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MORE
More in Customer Support

Same category.

Customer Support

Support Tier-1 Bot

A grounded chatbot that closes 40–70% of tickets and escalates the rest with full context.

1–2 weeks
Customer Support

Ticket Classifier & Router

Reads inbound tickets, sets priority, tags, sentiment — and routes to the right queue without a customer menu.

1 week
Customer Support

Agent Copilot

Suggests responses, pulls KB articles and drafts replies in real time inside your helpdesk.

1–2 weeks
Want this in your workflow?

Talk to us about your version.

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MIRROR·tested on us first · 100%AUTOMATIONS·50 ready to shipCATEGORIES·10 business functionsLIVE PRODUCTS·2 of our ownSTUDIO·Vienna, AT · since 2019MIRROR·tested on us first · 100%AUTOMATIONS·50 ready to shipCATEGORIES·10 business functionsLIVE PRODUCTS·2 of our ownSTUDIO·Vienna, AT · since 2019
propagandas.studio

Growth, engineered — one Vienna studio replacing your marketing agency, dev shop and AI vendor.

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Growth engineering — marketing systems, software and AI agents under one roof.

Vienna, AT · Est. 2019
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