What this fixes.
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Customer menus drop CSAT 8–12 points
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Misrouted tickets eat the first hour of response time
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High-risk tickets (churn, refund) get lost in noise
Three jobs, on rails.
By topic + risk
Multi-label classification with confidence scores.
Right queue
Skips the IVR, sends straight to the team that can solve it.
Churn signals
Sentiment + keywords surface at-risk customers in real time.
One scenario, one outcome.
A premium-plan customer writes: 'this is unacceptable, second outage this week, I'm cancelling.'
Tagged 'churn-risk + outage', priority P0, routed to the retention pod with the customer's MRR and last outage attached.
Scoped on a call.
1 week
Pilot → retainer
Scope confirmed in a 30-minute call. Fixed scope, fixed timeline before you sign. We'll send a one-page proposal within 48 hours.
Book a call →Same category.
Support Tier-1 Bot
A grounded chatbot that closes 40–70% of tickets and escalates the rest with full context.
Agent Copilot
Suggests responses, pulls KB articles and drafts replies in real time inside your helpdesk.
Voice-of-Customer Analysis
Reads all your tickets, calls, reviews and surveys — surfaces top themes and emerging issues weekly.