Customer Support·1–2 weeks·1–2 weeks

Agent Copilot

Lives inside the agent's helpdesk. Reads the inbound message, suggests three response variants, pulls the right KB article, and drafts a reply the agent can edit-and-send. New agents ramp 2× faster, senior agents handle 25–35% more tickets per shift.

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Average handle time

−28%

Agent ramp time

−55%

CSAT consistency

+9 pts

The problem

What this fixes.

—
Senior agents are slowed by KB searches
—
New agents take 4–8 weeks to ramp
—
Tone inconsistency across the team

How it works

Three jobs, on rails.

Suggest

3 variants

Tone-matched options the agent picks from in one click.

Surface

Right KB article

Top doc pulled in based on conversation context.

Draft

Reply ready

Pre-filled in the composer, agent edits or sends.

A real moment

One scenario, one outcome.

The scenario

An agent opens a ticket: 'refund request, payment failed, customer angry'.

The outcome

Sidebar drafts three replies (formal / warm / brief) with the refund-policy article pre-loaded. Agent picks 'warm', edits one line, sends — total 22 seconds.

Engagement

Scoped on a call.

Delivery

1–2 weeks

Engagement model

Pilot → retainer

Scope confirmed in a 30-minute call. Fixed scope, fixed timeline before you sign. We'll send a one-page proposal within 48 hours.

Book a call →

Same category.

Customer Support

Support Tier-1 Bot

A grounded chatbot that closes 40–70% of tickets and escalates the rest with full context.

1–2 weeks

Customer Support

Ticket Classifier & Router

Reads inbound tickets, sets priority, tags, sentiment — and routes to the right queue without a customer menu.

1 week

Customer Support

Voice-of-Customer Analysis

Reads all your tickets, calls, reviews and surveys — surfaces top themes and emerging issues weekly.

3–4 weeks

Want this in your workflow?

Talk to us about your version.

Start a project

← All automations

Customer Support·1–2 weeks·1–2 weeks

Agent Copilot

Book a call Browse 50 automations

Average handle time

−28%

Agent ramp time

−55%

CSAT consistency

+9 pts

The problem

What this fixes.

—
Senior agents are slowed by KB searches
—
New agents take 4–8 weeks to ramp
—
Tone inconsistency across the team

How it works

Three jobs, on rails.

Suggest

3 variants

Tone-matched options the agent picks from in one click.

Surface

Right KB article

Top doc pulled in based on conversation context.

Draft

Reply ready

Pre-filled in the composer, agent edits or sends.

A real moment

One scenario, one outcome.

The scenario

An agent opens a ticket: 'refund request, payment failed, customer angry'.

The outcome

Sidebar drafts three replies (formal / warm / brief) with the refund-policy article pre-loaded. Agent picks 'warm', edits one line, sends — total 22 seconds.

Engagement

Scoped on a call.

Delivery

1–2 weeks

Engagement model

Pilot → retainer

Scope confirmed in a 30-minute call. Fixed scope, fixed timeline before you sign. We'll send a one-page proposal within 48 hours.

Book a call →

Same category.

Customer Support

Support Tier-1 Bot

A grounded chatbot that closes 40–70% of tickets and escalates the rest with full context.

1–2 weeks

Customer Support

Ticket Classifier & Router

Reads inbound tickets, sets priority, tags, sentiment — and routes to the right queue without a customer menu.

1 week

Customer Support

Voice-of-Customer Analysis

Reads all your tickets, calls, reviews and surveys — surfaces top themes and emerging issues weekly.

3–4 weeks

Want this in your workflow?

Talk to us about your version.

Start a project