What this fixes.
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Senior agents are slowed by KB searches
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New agents take 4–8 weeks to ramp
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Tone inconsistency across the team
Three jobs, on rails.
3 variants
Tone-matched options the agent picks from in one click.
Right KB article
Top doc pulled in based on conversation context.
Reply ready
Pre-filled in the composer, agent edits or sends.
The path.
Embed the sidebar in your helpdesk for the agent team.
Hand over your tone guidelines and your top 50 KB articles.
Run shadow mode for one week — agents see suggestions but copy nothing.
Flip on insert-and-edit; measure handle time and CSAT delta week-over-week.
One scenario, one outcome.
An agent opens a ticket: 'refund request, payment failed, customer angry'.
Sidebar drafts three replies (formal / warm / brief) with the refund-policy article pre-loaded. Agent picks 'warm', edits one line, sends — total 22 seconds.
Scoped on a call.
1–2 weeks
Pilot → retainer
Scope confirmed in a 30-minute call. Fixed scope, fixed timeline before you sign. We'll send a one-page proposal within 48 hours.
Book a call →Same category.
Support Tier-1 Bot
A grounded chatbot that closes 40–70% of tickets and escalates the rest with full context.
Ticket Classifier & Router
Reads inbound tickets, sets priority, tags, sentiment — and routes to the right queue without a customer menu.
Voice-of-Customer Analysis
Reads all your tickets, calls, reviews and surveys — surfaces top themes and emerging issues weekly.