What this fixes.
- —
Tier-1 agents drown in repetitive tickets
- —
Hold times kill CSAT
- —
Knowledge base goes stale weekly
Three jobs, on rails.
With citations
Grounded on your docs — every answer linked to source.
With context
Hands off to a human with summary + sentiment + history.
From tickets
Solved tickets feed back into the KB nightly.
One scenario, one outcome.
A customer asks at 02:14 'how do I cancel my plan but keep the data export?'
Bot answers in 6 seconds with the right steps, cites the cancellation policy doc, offers to email the export link. CSAT 5/5; no agent touched it.
Scoped on a call.
1–2 weeks
Pilot → retainer
Scope confirmed in a 30-minute call. Fixed scope, fixed timeline before you sign. We'll send a one-page proposal within 48 hours.
Book a call →Same category.
Ticket Classifier & Router
Reads inbound tickets, sets priority, tags, sentiment — and routes to the right queue without a customer menu.
Agent Copilot
Suggests responses, pulls KB articles and drafts replies in real time inside your helpdesk.
Voice-of-Customer Analysis
Reads all your tickets, calls, reviews and surveys — surfaces top themes and emerging issues weekly.