What this fixes.
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60% of IT tickets are repetitive Tier-1
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Engineer time wasted on access requests
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Backlogs balloon during onboarding waves
Three jobs, on rails.
Without tickets
Password + MFA + VPN reset from Slack DM.
SaaS access
Role-based provisioning via your identity provider.
With context
Hard cases routed to IT with full diagnostic log.
The path.
List the top-10 ticket types — they're usually 70% of volume.
Connect the bot to your identity provider so it can actually do the resets and grants.
Roll out to one team for two weeks; measure deflection and CSAT.
Expand to the org; route the genuinely-complex 10% to IT with full context.
One scenario, one outcome.
Sunday 23:40 — an on-call engineer locked out of the production VPN.
Bot DMs back in 5 seconds, verifies identity via MFA challenge, regenerates the cert, sends config. Engineer is back online in 90 seconds; no IT page.
Scoped on a call.
2 weeks
Pilot → retainer
Scope confirmed in a 30-minute call. Fixed scope, fixed timeline before you sign. We'll send a one-page proposal within 48 hours.
Book a call →Same category.
Code Review Bot
Reviews every PR for bugs, security and style — flags issues before human review starts.
SaaS License Optimizer
Tracks actual SaaS usage across your tools and recommends seats to downgrade, cancel or consolidate.
Anti-Phishing Layer
Analyses email content, sender style and link behaviour to catch phishing modern filters miss.